Software Maintenance
Software Maintenance is the most cost-effective way to protect your software investment and gain the greatest value for your security solution.
Software Maintenance and Support Program
Once registered, all Open Options licensed software products include 12 months of software maintenance (SWM) from the purchase date.
Annual software maintenance provides significant ongoing value to our customers at a fraction of the original purchase price. Open Options strongly recommends that customers renew their maintenance agreement prior to the expiration date, ensuring system continuity, without interruption of continuous system enhancements.
At Open Options, we want to ensure you the best experience our software has to offer, over the life of your system. To do so means participating in a structured plan that ensures your initial software investment does not become obsolete in an ever-changing technological environment.
Software Maintenance is the most cost-effective way to protect your software investment and gain the greatest value for your security solution. Software Maintenance allows you to keep your software up-to-date and provides you with the following benefits:
Sustained Support
Connect Care Standard Plan
Connect Care Plus Plan
Support provided to those who are DNA Fusion Certified (all plans).
Customers without a Connect Care Standard plan or Connect Care Plus plan will be supported.
Plan Includes:
Email Support
Support for site software version
(Operational Support)
Pricing options are broken down by the following counts:
Under 30 Readers
Under 100 Readers
Under 200 Readers
Under 300 Readers
Under 500 Readers
Under 1000 Readers
Under 2000 Readers
2000+ Readers
+API Site Integrations (if applicable)
Plan Includes:
Email, phone, live chat support
(M-F 7AM-6PM CST)
Software Upgrades
Knowledge Base Access
Annual Term
Pricing options are broken down by the following counts:
Under 30 Readers
Under 100 Readers
Under 200 Readers
Under 300 Readers
Under 500 Readers
Under 1000 Readers
Under 2000 Readers
2000+ Readers
+API Site Integrations (if applicable)
Plan Includes:
Email, phone, live chat support
(M-F 7AM-6PM CST & emergency after hours)
Software Upgrades
Knowledge Base Access
Two Month Rebate Training Credit (Annual)
Remote Assistance for system programming, configuration, maintenance.
10% Discount on Engineering Services
Annual Term
Are you up to date?
Open Options is committed to the continued enhancement of our Software Solution Offerings. The table below breaks down the number of enhancements and hot fixes over the last 12 months.
| Release | Date | Improvements/ New Features | Hot Fixes |
|---|---|---|---|
| 7.7.0.67 | 02/5/20 | 83 | 82 |
| 7.7.0.81 | 03/17/20 | 22 | 227 |
| 7.7.0.86 | 03/31/20 | 9 | 9 |
| 7.8.0.21 | 09/25/20 | 72 | 84 |
| 7.9.0.1 | 01/25/21 | 81 | 85 |
| Total | 267 | 287 |
To see a detailed view of all improvements and hot fixes please visit our changelog.
