Connect Care Plans
Connect Care (formerly software maintenance) is the most cost-effective way to protect your software investment and gain the greatest value for your security solution.
Connect Care
Once registered, all Open Options licensed software products include 12 months of Connect Care from the purchase date.
Annual Connect Care provides significant ongoing value to our customers at a fraction of the original purchase price. Open Options strongly recommends that customers renew their maintenance agreement prior to the expiration date, ensuring system continuity, without interruption of continuous system enhancements.
At Open Options, we want to ensure you the best experience our software has to offer, over the life of your system. To do so means participating in a structured plan that ensures your initial software investment does not become obsolete in an ever-changing technological environment.
Connect Care is the most cost-effective way to protect your software investment and gain the greatest value for your security solution. Connect Care allows you to keep your software up-to-date and provides you with the following benefits:
Sustained Support
Connect Care Standard Plan
Connect Care Plus Plan
Customers without a Connect Care Standard plan or Connect Care Plus plan will be supported.
Plan Includes:
Email Support
Support for site software version
(Operational Support)
Plan Includes:
Email, phone, live chat support
(M-F 8AM-5PM CST)
Software Upgrades
Access to Fusion X
Knowledge Base Access
Annual Term
