A customer in the commercial real estate industry wanted to transition to the DNA Fusion software platform, while still using Mercury panels for its access control. Because Open Options had developed a “conversion module” to transition from one manufacturer’s system to DNA Fusion, the customer engaged with the Professional Services team at Open Options to perform a database conversion.

“The customer wanted to convert from another Mercury-based access control application to DNA Fusion,” explained William Murphey, a Professional Services representative at Open Options. “The integrator wanted to ensure that the process would be as painless as possible to mitigate any risks associated with such a change-out.” 

The conversion module that Open Options offers is used to seamlessly convert an existing access control system to DNA Fusion, so the customer can gain all the benefits of the market-leading platform from Open Options. The Professional Services team was initially engaged to scope out the conversion process and to identify any potential hurdles to the conversion process by evaluating a copy of the competitive system's database.

“Once the evaluation was complete, we informed the integrator that the conversion would be pretty straightforward,” said Murphey, pointing to the confidence that Open Options instilled in the customer.

As planned, Professional Services helped the customer with the database conversion, resulting in a happy customer.

“We were able to successfully convert them into DNA Fusion and confirmed all door functionality worked as expected,” said the customer. “All in all, this migration went very well, and the process was very simple to implement into the field. I appreciate the work and quick turnaround times to accomplish this project. The facility team and security have had a great experience with this transition and are impressed by the capabilities of DNA Fusion from the initial feedback we have received.”

Professional Services provides on-site support with expert know-how, ranging from assistance in planning to deployments and upgrades for large or complex systems. Professional Services also delivers remote services through which a technical professional can access a customer’s DNA Fusion service for installations, conversions and more. 

Twas’ the night before integration… a third-party product needed to be integrated into a high-profile customer’s access control environment. However, difficulties hung in the air, like stockings full of coal over a fireplace. An Open Options sales manager went above and beyond to deliver a fix – and without the need of a proverbial red-nosed reindeer.

“The high-profile customer required this integration to be completed by a certain deadline,” said Dan Cosgrove, Midwest Regional Sales Manager at Open Options. “But the new integration with a third-party ran into problems, and there was difficulty gaining status of this through DNA Fusion.”

The Open Options sales rep assigned to the account jumped in to muster necessary resources to address both the third-party product and DNA Fusion from Open Options.

Open Options has a commitment to do anything and everything possible to find a resolution for the customer in the shortest period of time and with the least disruption, regardless whether it’s related to DNA or a third-party product. It’s a level of sales support by Open Options that has raised the bar in the security industry. It puts the customer first. 

“It was ultimately determined the issued resided with the other company's product,” explained Cosgrove. “Their engineering support, whom we introduced to the problematic situation, was able to gain a satisfactory resolution.” And the Open Options sales manager facilitated the best response and positive outcome without having to go down a chimney. But if there was ever a need to go down a chimney to solve a problem for a customer, an Open Options sales representative would be the first to do it for the good of the customer.