2020: Year in Review

2020 Year in Review

Dear Valued Customers and Partners,

As 2020 comes to a close, it seems like a great time to reflect on this past year’s trials and tribulations and everything we’ve accomplished. It was quite a journey to get to where we are today, and we are excited for a bright future in 2021.

I’d like to start by telling you how much the Open Options team and I appreciate your ongoing support and business. We recognize that our success is due to the great partnerships we have cultivated over the past 23 years.

2020 was a year that changed everything. With COVID 19, our business models had to change to meet the new norms of the physical access control industry. We faced challenges along the way as did Security Directors in opening businesses and campuses; integrating temperature sensing technologies into existing security systems and workflows to keep employees and guests safe and secure. The need to quickly and safely incorporate temperature sensing into our security ecosystem was something we never thought we would need to do, yet it became an important factor in our customer’s security requirements.

Our training went virtual, with online courses and custom classes and we launched a new Connect Care app to help technicians out in the field by putting immediate support in their back pocket. We didn’t stop there, we saw the need for creating new tools, ACTID mobile credentials, and a License Builder specifically created to help Dealers, and Specifiers in designing DNA Fusion solutions.  Despite the travel limitations upon us, we found new ways to remotely connect and support our customers. We adapted quickly, and many customers realized the flexibility of our DNA Fusion platform.

We have earned a solid reputation as an experienced support mechanism for our partners and our customers.  Open Options’ goal is to continue our commitment to excellence in 2021.

With a bright outlook ahead, we are pleased to deliver some exciting new products next year. We will begin in Q1 2021 with the introduction of our Cloud-hosted DNA Fusion software.  More information will be forthcoming in my January 2021 newsletter.  We will also continue playing our role in educating the market on the value of open architecture and cyber-secure systems as part of our dedication to supporting your business.

We know the efforts of our phenomenal partners and the incredible Open Options team will drive our continued success, and I look forward to a fantastic new year of partnership and growth.

I would like to wish you all a very joyous holiday season, and a happy, healthy, rewarding 2021.

Chuck O'Leary, President, Open Options