Introducing Fusion X

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In case you’ve missed it, it’s been an eventful few weeks here at Open Options. We recently had two major announcements consisting of our new web-based access control software, Fusion X, and the highly anticipated 8.0 DNA Fusion update! Today, we will be diving into Fusion X and highlighting a few of the unique features it offers. 

So, what exactly is Fusion X? Our new web-based system provides a secure way to remotely manage the DNA Fusion access control system from any supported web browser, and also allows current users to search, view, edit personnel, and control the system hardware from that same web browser. With Fusion X, alarms and events can be viewed, acknowledged, and cleared, and administers the ability to access the system remotely in order to manage or respond to specific situations, such as granting access after hours or controlling doors remotely. 

How Fusion X Empowers Our Customers

This new built-in web server includes all the benefits of the robust DNA Fusion platform while additionally allowing programming and maintenance from any web browser. With Fusion X, you can benefit from a thin client solution that eliminates the need for running full versions of DNA Fusion on multiple PCs throughout the location.

“Customers are constantly looking for solutions that increase workplace productivity and value,” said Chuck O’Leary, President, Open Options.  “With Fusion X,  security and IT leaders do not need to resolve issues at the end-user desktop location. Rather, they can maintain the system remotely using any device that can access a web browser. This seamless and streamlined process empowers organizations with a higher level of usability and management, allowing users to benefit from a reduction in expenses, and an increase of security and productivity.”

Fusion X was designed for ease of use and to foster simplicity in accomplishing a variety of common tasks in DNA Fusion without having to resort to a thick client solution. This powerful web application is the perfect solution for the remote management of your access control system, and Open Options is dedicated to supporting you all along the way.

DNA Fusion 8.0 is required to run Fusion X, and both are available for immediate release. To learn more about these solutions, visit our website. 

The Value of Connect Care

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For those unfamiliar with the world of access control, when introduced it can often be a little overwhelming. Customers who are interested in strengthening and streamlining their security infrastructure will find that access control is typically one of the first upgrades to be considered, and depending on the product chosen, ultimately will determine how effective it proves to be for their business. When questions or concerns arise about access control products or services, there can often be a disconnect or a delay in between the customer and the integrator as the integrator may be occupied with other customers or may need to refer to the manufacturer for specific information, thus creating a gap.  Open Options does things a little differently. Enter, Connect Care. 

Connect Care creates the most connected experience in the security market, going above and beyond to connect customers with best-in-class technical capabilities, personalized services, and the most advanced open platform access control solution on the market today. Trusted for its market-leading services and support, Open Options has invested significantly in Connect Care to provide customers with a unique, 360-degree experience, always advancing them forward. 

“Connect Care represents the next level of customer care, and is responsible for bringing valuable info pertaining to our cloud-based access control solution, DNA Fusion,  directly to our customers as efficiently as possible,” said Chuck O’Leary, President, Open Options. “Connect Care spans across our four company-wide pillars to bring unparalleled service that empowers our customers to have what they need when they need it.” 

The Four Pillars of Connect Care 

Open Options operates in regard to four main customer-oriented pillars: technical support, platform support, professional services, and training. We believe that providing these options for our customers better equips them with the knowledge and expertise of DNA Fusion, and their access control system as a whole. 

Technical Support 

This service connects customers directly to a team of experts in the technical profession for a quick resolution of challenges or issues – with a qualified, experienced professional at the other end of the line. Tech support is a core competency of Open Options, having invested heavily in assembling a team of the most qualified and most talented technical support professionals in the physical access control industry. By providing a direct connection with those that understand the ins-and-outs of our technology, it empowers us to be a true partner, not just a provider. 

Platform Support 

This service connects customers to Open Options' flagship access control platform, DNA Fusion, interfacing seamlessly with leading security technologies and providing end-to-end platform support. Our annual software maintenance service provides significant ongoing value to our customers at a fraction of the original purchase price, and also supplies exclusive access to the rich resources on Open Options’ secure web portal, including value-added downloads and advanced ‘how-to’ videos for system users.

Professional Services 

This service connects customers to Open Options professional services for help with complex IT-related tasks, tapping into on-site services, remote support, redundancy services, custom reports and database services. It also augments the reporting functionality of DNA Fusion with add-on custom report creation capabilities to fulfil specialized reporting requirements

Training 

Training is one of our core missions. It connects customers and partners with the most extensive education tools to empower you to take full advantage of your investments. . Our training program is state-of-the-art, highly respected, and provides methodologies available both online and on-site. Continuous learning is at the heart of Open Options’ commitment to training users on the latest innovations, new fixes to existing problems, and more efficient, time saving ways to connect all aspects of an end-to-end security solution. 

Connect Care Mobile

Open Options also recently created the Connect Care app as a direct connection for customers who are seeking information about Open Options products and solutions for use while working in the field daily. The application will provide the user with immediate access to documentation, education, support, media, and live chat with Open Options.

Before an organization commits to an access control product or integrator, it’s vital to ensure that the  product will be able to scale as the business grows, and that the provider will be knowledgeable and dependable when customers have questions or concerns regarding their access control system. Customer support needs to be at the forefront of the relationship if the partnership is to be successful, and Open Options is dedicated to providing a robust, and scalable access control solution, while keeping customer service at the heart of our operations.

Integrator Spotlight: American Security Group

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Pictured: Left, Chuck O'Leary, President Open Options. Right, Anthony Sparks, President American Security Group

American Security Group (ASG) and Open Options both agree that forging and maintaining strong client relationships is the key to a successful business. This is a crucial component in the security industry, as customers now place resources, assets, and even their lives in the hands of security manufacturers and integrators. It’s vital for organizations to have flexibility with their solutions in order to keep up with the growing demand for streamlined security infrastructures.

This shared understanding is a main factor in the partnership of ASG and Open Options. “We are grateful for the opportunity to strategically grow with ASG,” said Chuck O’Leary, President, Open Options. “We passionately believe in building meaningful, long-lasting relationships with our partners and working diligently to make it easy to do business with Open Options.”

The adoption of the DNA Fusion access control platform allows unlimited flexibility for ASG’s customers and ensures the longevity of infrastructure via Mercury hardware. DNA Fusion also provides the highest level of support, and allows ASG peace of mind knowing they have chosen the highest quality solution possible to offer their customers.

“Open Options has provided a solution that has a core philosophy parallel to ours,” said ASG President, Anthony Sparks. “We both agree that the future of security involves becoming a solution provider to the customer and not a proprietary system that doesn't allow for change. We have chosen Open Options as we believe wholeheartedly in utilizing open source technology and agree that Open Options has the highest level of performance available today. As there continue to be changes in the industry,  we know that through Open Options our customers’ investments are protected because the hardware is capable of being maintained through software iterations.”

About American Security Group

Founded in 1991, American Security Group understands that the most important aspect of their business is to create and maintain relationships with customers. ASG is a full service security system integrator that provides access control, video surveillance, intrusion detection and prevention as well as critical communication and emergency response systems. They offer solutions to a multitude of verticals and support their customers with a dedicated service department, in-house engineering team, project management team and many account representatives. Every aspect of their design, sales and implementation workflow is created to educate their customers, and they have successfully designed a system that is tailored to meet customers needs while ensuring continued support for the years to come.