About us
Discover what makes Open Options unique and why our customers love doing business with us.
We take your business personally
Our history
Open Options was started in 1997 as a Texas Corporation with the explicit purpose of developing the best leading-edge software to interact with emerging standards for open architecture access control hardware. Since inception, we have maintained a strong relationship with Mercury Security and are presently one of their top performing Platinum Elite partners.
Open Options was acquired by ACRE, LLC in 2018 and continues to focus on being the very best access control partner to our customers and technology partners.
What we do
Headquartered in Addison, TX, Open Options provides complete access control systems to numerous integration partners for resale both domestically and internationally.
In addition to our innovative core products, we are known for making it easy to do business with us as well as our ability to rapidly develop customized solutions and provide customer-driven feature enhancements as standard product offerings to our entire customer base.
Our philosophy
- To provide the highest level of personalized service to our independent business partners and system users.
- To provide the highest quality and most innovative products that allow our independent business partners to maximize their opportunities in the integration business, so they can better provide long-term services to the system users of our products.
- To provide a managed channel of product distribution that protects our independent business partners’ interest yet achieves sufficient market coverage for the end-users of our products.
- To provide and create an independent and entrepreneurial business environment that accelerates the adaptation of new technologies, delivers creative solutions, continually challenges existing models, and pioneers a better way.
How we compare
In comparison to some of our publicly traded competitors, our focus has never been on size but rather on quality and long-term customer satisfaction. Our corporate structure is relatively flat which translates to greater flexibility in product development, strict accountability for results and a much shorter decision making process.
With our roots in Texas, we do not attempt to put on false airs with lavish expense accounts or trade show carnivals and believe our products and services demonstrate their own value propositions. In other words, we believe “the quality of the steak is more important than the sizzle.”
Our corporate culture
Our corporate culture is one that empowers each employee to maximize their individual contributions. We work hard and play hard with the overall quality of life as a central theme in our pursuit of business.
Rather than follow the paths provided by others, Open Options always looks for the best solution for our customers. This is visible in the way we license our software products and offer optional software maintenance. We always provide real people to answer our phones and our technical support team owns every issue that comes in and has a 99% same day close rate.
Open Options is based in Addison, TX and has been delivering global open platform access control solutions since 1997. We were among the first to embrace true open architecture in an industry that offered proprietary, closed systems that trapped users into an expensive and limiting business model. Open Options is privately owned by ACRE, LLC and is committed to a business that focuses on connecting with our partners and customers to continually ensure an unmatched user experience.
At Open Options, we are DIFFERENT because we have a long-term approach to our product, market, and channel partner development. We passionately believe in building meaningful, long-lasting relationships with our partners and working diligently to make it easy to do business with Open Options. These differences may sound commonplace, but they are what makes us better when compared to large publicly-owned corporations whose goals are solely focused on quarterly results.
DNA Fusion, our award-winning OPEN ARCHITECTURE ACCESS CONTROL PLATFORM, is the most IT-centric product on the market, connecting seamlessly with leading security systems including video management, biometrics, audio communications and many more. Our supporting products work together to provide a complete security solution.
At Open Options, we emphasize SERVICE by delivering the most connected experience in the security market, going above and beyond to connect customers with best-in-class technical capabilities and personalized services. We offer 24/7 customer support from a team of knowledgeable product support representatives who care about the customer experience. Providing unparalleled access to highly qualified resources in support of DNA Fusion, Open Options’ Connect Care reaches across four areas –technical support, platform support, professional services and training – all working together to empower our customers with what they need when they need it.
