The customer called into Tech Support to find out how to migrate their DNA Server to Windows 10. It was a seemingly easy request with standard steps to follow. However, it was soon discovered the customer was using an older, unsupported operating system, Windows XP, and did not have a backup of their database.
Open Options’ commitment to support the security industry as a whole drove the efforts to help power the Security Lab that was recently opened at the Dayton, Ohio Joint Apprentice Training Center (JATC).
Training comes in many different flavors, sizes and locations, including online.
Allegion/Isonas introduced Open Options to a prospective customer in Louisiana that decided to deploy approximately 5,000 Isonas devices to secure over 150 schools.
The technicians ran into an unexpected challenge; however, it was also an opportunity for Open Options to demonstrate its philosophy for platform support – fix the issue, no matter what.
When Open Options’ Professional Services did a courtesy, on-site visit at this Army Depot recently, they did more than the customer even expected.
Open Options’ Training team recently took their classroom on the road to train some system operators and technical staff on site at a major venture company.
This was business-critical for the bank, and, with the system down, it needed immediate attention.
New case study showcasing how Denver Public Schools security department utilizes leading security technologies and emergency response practices for an edge-to-edge security solution.
