Steve Wagner sits down to discuss dynamic changes coming for traditional EAC Industry
About Lauren York
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Entries by Lauren York
Open Options' General Manager, Chuck O'Leary, releases official statement on the current situation. View the official statement below.
The Open Options training team divided their resources this past month in order to connect with dealers and system users across the country.
A customer felt as if his access control system had been knocked down when he was unable to rely on the graphics maps configured inside DNA Fusion to accurately report alarms at a school. Because tech support could not see the issue as it happened in real time, the Professional Services team at Open Options stepped into the ring to get the issue resolved before it was too late.
A student momentarily spaced out and lost his badge, which he used to access school buildings. Then an unauthorized person found it, copied it and used it to try to access the school grounds. The end-user customer was not aware that the credential, which the school was issuing to students and faculty, was using legacy technology and is vulnerable to be easily copied.
An end-user customer was having connection issues with their Mercury MR51e controllers and the connection between the controllers and Juniper hardware. They were unable to get stable connectivity for their access control system to stay operational. This is where Open Options Tech Support, having a broader view of the multi-faceted system, launched on its mission to solve the issues for the customer.
An integrator received an anxious phone call from an end-user customer who needed a “custom report” to be developed before an upcoming security audit. He required the custom report that would automatically deactivate cards not used after 45 days. The deadline to deliver this “custom” solution was extremely tight.
To kick off the new year, the Training department of Open Options was in a New York state of mind when they headed to the city that never sleeps to provide training on DNA Fusion for a customer who was considering Open Options’ market-leading access control solution to over 350 locations across the state of New York.
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