Entries by Lauren York

Professional Services in the Thick of a Conversion to DNA Fusion

If you have ever wondered when is a good time to call the Professional Services team at Open Options, consider the scenario one customer had: Conversion from a Vanderbilt Control System to DNA Fusion. Change out controllers to talk to the existing system’s sub-controllers. No experience with Vanderbilt hardware or Mercury hardware. Only scattered reports […]

Access Control in the COVID-19 Age: Changes You Weren’t Expecting. Here’s How to Navigate

By Chuck O’Leary, President of Open Options Since the onset of the COVID-19 pandemic, the security industry has changed dramatically in just a few short months. Integrators and security directors are faced with new challenges since the coronavirus has hit which requires them to think beyond just physical access security. They are beginning to break […]

Training Was Never Like This

As the COVID-19 pandemic continues and our customers look for ways to reopen their facilities safely Open Options training sessions have looked at a variety of new challenges and solutions. The ongoing training events, both online and in-person, have seen questions shift from normal installation and operating questions to the integration of medical devices, sanitization of facilities and mask requirement solutions.

Open Options’ Tech Support Team is Always Ready to “Engage”

A customer wanted to use one of Open Options newer integrations of the Engage IP doors but soon “hit a wall” when they were unable to add any additional gateways beyond 255. The fact that this is a common hard stop in technology didn’t make the customer feel better, as the project came to a complete halt. The customer picked up the phone and called Tech Support at Open Options. The flexibility and streamlined response of Open Options made the difference.

Training on How to Combine Access Control and Health Checks for the COVID-19 Era

Since the onset of the COVID-19 pandemic, many companies are instituting a new policy requiring that all employees, contractors, and visitors pass through a temperature checkpoint prior to granting them access into a building.  Training on how to link access control with medical technology, such as thermal scanners to take people’s temperature, is available from […]

Open Options Helps Customer with Global Expansion

A customer in the petrochemical industry was expanding globally and had a need for local support at their new sites in Scotland, Holland and Norway. At first, the customer was reluctant to ask Open Options to help identify local resources because they were unsure of the company’s international contacts, but when they did inquire, they were pleasantly […]

Missing Data Link Prompts Professional Services to Uncover Access Control Problem

An integrator was seeking assistance with the conversion of an existing access control system, consisting of 12 different locations, 19 controllers, 170 doors and over 800 personnel records. The Professional Services team from Open Options was tasked with assisting in gathering as  much data as possible to build the system in-house before going on-site to install DNA Fusion and test the system. But they […]

“The Demo must go on!”

One of Open Options’ customers called in the midst of installing a demo for an end-user because they were having issues with getting the license to install correctly at the site. After working with the client for a few minutes online, it was determined that the license file was corrupt on the server they were trying to install it on. For this pre-sales situation, a top engineer from the Professional Services department of Open Options went immediately to work on the problem, as the clock was ticking on this on-site demo.