During their setting up the Idemia integration, a customer was having issues enabling full functionality for secure access control. The dealer was not able to resolve it, so they called into Tech Support at Open Options. Living up to its reputation for fast and skillful support of DNA Fusion users, Tech Support figured out the root cause immediately.
About Lauren York
This author has yet to write their bio.Meanwhile lets just say that we are proud Lauren York contributed a whooping 77 entries.
Entries by Lauren York
An integrator asked the Professional Services team at Open Options to assist on a project with a quick turnaround time.
As the pandemic continues to limit people’s ability to travel, the Training department within Open Options has taken its training programs online to benefit dealers and system users. Recently, Open Options offered its first ConnectEd iLearn Essentials Certification program as a digital experience, accommodating the urgent need of a Canadian dealer who has several DNA […]
A company was eager to replace its legacy access control system with DNA Fusion, a far superior access control system. Since the conversion only involved nine doors, everyone expected it to be a quick conversion and to go smoothly. But when you’re dealing with an inferior access control system, unexpected problems can arise. The Professional […]
Open Options specializes in addressing challenges associated with legacy access control systems. For the Sales team at Open Options, each customer challenge is an opportunity to advance the customer to a better solution. Do any of these six challenges resonate with you? Existing access control system did not allow for wireless locks to be integrated […]
DNA Fusion 7.8 brings many exciting improvements. Today we will highlight the most notable additions. To view all 72 improvements and new features view the change log here. LifeSafety Power Integration In the above video, you can get a glimpse of a user utilizing the LifeSafety Power integration. With the new integration DNA Fusion system […]
An integrator was upgrading the ASSA ABLOY DSR integration at a senior living facility when he started to get “Access Denied” on all of their wireless locks for all cardholders. Although it was after normal business hours, the integrator was able to get Jose Charco, Support Technician at Open Options on the phone immediately. As […]
If you have ever wondered when is a good time to call the Professional Services team at Open Options, consider the scenario one customer had: Conversion from a Vanderbilt Control System to DNA Fusion. Change out controllers to talk to the existing system’s sub-controllers. No experience with Vanderbilt hardware or Mercury hardware. Only scattered reports […]
By Chuck O’Leary, President of Open Options Since the onset of the COVID-19 pandemic, the security industry has changed dramatically in just a few short months. Integrators and security directors are faced with new challenges since the coronavirus has hit which requires them to think beyond just physical access security. They are beginning to break […]
As the COVID-19 pandemic continues and our customers look for ways to reopen their facilities safely Open Options training sessions have looked at a variety of new challenges and solutions. The ongoing training events, both online and in-person, have seen questions shift from normal installation and operating questions to the integration of medical devices, sanitization of facilities and mask requirement solutions.
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- A Tale of Two Integration Setups: Fixing an Idemia Integration IssueOctober 30, 2020 - 3:44 pm
- New Training Certification Program Helps Canadian Dealers “Cross the Border” VirtuallyOctober 29, 2020 - 2:51 pm
- Upgrade to Superior Access Control Gets a Boost from Professional ServicesOctober 26, 2020 - 3:04 pm