Entries by Lauren York

Integrator Spotlight: FSG Technology

Reliability is the first order of business for FSG Technology and Open Options, working effectively together as integrator and access control solution manufacturer. For end-user customers, not only is the technology reliable but so is the service and support.

DNA Fusion 7.9 Release Ensures Continuity in Software Maintenance License

Now organizations will be notified of Software Maintenance expiration by a pop-up banner in DNA Fusion. The notification will help users avoid a contract lapse with the new “Software Maintenance Refresh” feature in the DNA Fusion 7.9 release. Renewing your software has never been easier! The new feature begins with alert messages starting within 30 days […]

Integrator Spotlight

Genesis Datacom Pictured: (Left) Zach Wirges, President & (Right) Robert Bandy, Vice President Open Options and Genesis Datacom, a top-tier integrator, are working together to help an increasing number of end-users transition from proprietary, limited, and complex access control systems to an open, easier-to-use, scalable security solution. Teaming up has allowed them to solve real-world […]

Customer Support Planning for 2021

2020 brought on new challenges that all evolved due to the Pandemic. As a result, we had to provide our customers support remotely.  This re-iterated the need for us to increase and improve our knowledge base materials across the board.    Thus, our goal in 2021 will be to work on building our knowledge-based library to better assist our customers with the tools they need to be successful.   Here are just a few new tools Open Options plans to […]

Professional Services Planning for 2021

Although 2020 was a rollercoaster of a year that most people with whom I spoke were glad to see the end, one of the positive things that came out of it was how it caused everyone to learn to be more like water – more fluid. It compelled everyone to stretch to a new level […]

Top 7 DNA Fusion Features for Version 7.9

DNA Fusion 7.9 brings many exciting improvements. Today we will highlight the most notable additions. To view all 84 improvements and new features view the change log here. For customers interested in upgrading to DNA 7.9 contact your Integrator or email us at insidesales@ooaccess.com and we will connect you with someone who can help. 1. Salient […]