Entries by Lauren York

Saved by the Bell: When Alarms Are Down for the Count

A customer felt as if his access control system had been knocked down when he was unable to rely on the graphics maps configured inside DNA Fusion to accurately report alarms at a school. Because tech support could not see the issue as it happened in real time, the Professional Services team at Open Options stepped into the ring to get the issue resolved before it was too late.

Lost in Space: How a Credential Was Compromised

A student momentarily spaced out and lost his badge, which he used to access school buildings. Then an unauthorized person found it, copied it and used it to try to access the school grounds. The end-user customer was not aware that the credential, which the school was issuing to students and faculty, was using legacy technology and is vulnerable to be easily copied.

Guardians of the Galaxy for Access Control: Tech Support on Mercury and Juniper

An end-user customer was having connection issues with their Mercury MR51e controllers and the connection between the controllers and Juniper hardware. They were unable to get stable connectivity for their access control system to stay operational. This is where Open Options Tech Support, having a broader view of the multi-faceted system, launched on its mission to solve the issues for the customer.

Open Options Training Takes a Bite of the Big Apple

To kick off the new year, the Training department of Open Options was in a New York state of mind when they headed to the city that never sleeps to provide training on DNA Fusion for a customer who was considering Open Options’ market-leading access control solution to over 350 locations across the state of New York.