Entries by Lauren York

Customer Appreciation Event Honors School’s Maintenance Department

The maintenance department of a school is rarely acknowledged publicly for a “job well done,” but the Open Options sales team, along with our partner GC&E, hosted a “Thank You” luncheon for the maintenance department of a large K-12 school district in the southeastern region of the United States to show appreciation for the work they do in the community.

Customer‘s Frustration Roared until Professional Services Created Hakuna Matata-like User Satisfaction

Open Options Professional Services is accustomed to being proactive to help customers plan out implementations and solve complexities. But when one customer wasted 8 years being frustrated with DNA Fusion because they overlooked the value of Professional Services, the Open Options team got reactive to give the customer a problem-free, no-worry experience with DNA Fusion. […]

Ninja Course Brings Out the Best in Open Options Tech Support

The mystery of why the access control system was having problems at an entertainment center with full-scale “ninja course” and laser tag was baffling the end-user customer, who could not get sufficient support from their dealer and was left stranded. Concerned that “little ninjas” (children playing the games) would be running around the building with […]

No Need for DIY When Training Makes Improvement Painless

A large end-user customer with a household brand name had been having employees take a DIY approach to access control. It was a flop. Each department was making DNA Fusion function differently because of a lack of understanding, causing pain for colleagues in other departments at other locations. Training from Open Options was the answer to doing it themselves.

Business Growth Opportunities + Training = Satisfied Customer

An integrator had a dilemma. As the increasing end-user demand for Open Options’ DNA Fusion platform created more and more growth opportunities for their business, they realized that they didn’t have enough of their personnel trained to help end-users from start to finish across hardware and software components. Open Options’ Training department came to the rescue.

Tech Support’s Perseverance Powers the Customer Solution

The customer called into Tech Support to find out how to migrate their DNA Server to Windows 10. It was a seemingly easy request with standard steps to follow. However, it was soon discovered the customer was using an older, unsupported operating system, Windows XP, and did not have a backup of their database.