Kemper Development Company (KDC) is a fourth-generation, family-owned real estate development company.
About Lauren York
This author has yet to write their bio.Meanwhile lets just say that we are proud Lauren York contributed a whooping 26 entries.
Entries by Lauren York
A customer in the commercial real estate industry wanted to transition to the DNA Fusion software platform, while still using Mercury panels for its access control. Because Open Options had developed a “conversion module” to transition from one manufacturer’s system to DNA Fusion, the customer engaged with the Professional Services team at Open Options to […]
A large bank in the South was ready to upgrade to the latest version of DNA Fusion (Version 7) for all the new features and functionality. Because this end-user is part of the Connect Care program, the bank had direct access to Open Options, along with the dealer. And they are sure glad they did. […]
Twas’ the night before integration… a third-party product needed to be integrated into a high-profile customer’s access control environment. However, difficulties hung in the air, like stockings full of coal over a fireplace. An Open Options sales manager went above and beyond to deliver a fix – and without the need of a proverbial red-nosed […]
Open Options training department has been busy connecting with customers this past year. We were thrilled to have over 250 class attendees in 2019 and were excited to spread the Open Options knowledge base.
Back to school means back to training, with a number of schools bringing in Open Options for not only equipping groups of system users, but also one-on-one sessions for extra hands-on training. No two sessions are the same since Open Options tailors training material to meet the system administrator’s specific needs.
To secure their schools, a large school district on the gulf coast of Florida could not take any chances with a migration to new, enterprise-level access control to replace their existing access control hodge-podge that ran on five separate servers. They needed assurance that the installation of DNA Fusion with Active Directory integration would go smoothly. The customer saw value in calling in Open Options’ Professional Services.
A school phoned Open Options’ Tech Support to report that their DNA Fusion software was freezing up randomly multiple times per hour. The problem was adversely affecting dozens of people using the system at any one time. To resolve the issue of the “frozen” access control system, Tech Support fired up the teamwork.
The maintenance department of a school is rarely acknowledged publicly for a “job well done,” but the Open Options sales team, along with our partner GC&E, hosted a “Thank You” luncheon for the maintenance department of a large K-12 school district in the southeastern region of the United States to show appreciation for the work they do in the community.
Open Options Professional Services is accustomed to being proactive to help customers plan out implementations and solve complexities. But when one customer wasted 8 years being frustrated with DNA Fusion because they overlooked the value of Professional Services, the Open Options team got reactive to give the customer a problem-free, no-worry experience with DNA Fusion. […]
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