Entries by Lauren York

“The Demo must go on!”

One of Open Options’ customers called in the midst of installing a demo for an end-user because they were having issues with getting the license to install correctly at the site. After working with the client for a few minutes online, it was determined that the license file was corrupt on the server they were trying to install it on. For this pre-sales situation, a top engineer from the Professional Services department of Open Options went immediately to work on the problem, as the clock was ticking on this on-site demo.

Helpful Tips to Share from our One-on-One Training Sessions

But when the Covid pandemic start, training sessions went to one-on-one sessions (hello, WebEx), the sharing of challenges, learnings, and insights have not been so easy to come by but the Open Options trainers provided some scenarios to get the students strategizing. With that, we thought we’d share with you a few things both dealers and end-users have been dealing with and learning in recent weeks.

Summer Heats Up with Tech Support’s Hot Fixes

city government customer was having problems while trying to utilize custom fields for personnel entries and badge printing. This information was important to have associated in DNA Fusion and included on their printed badges. The Technical Support team at Open Options wasted no time developing the hot fixes – and going above and beyond.

Overcoming the Disruption of Employee Departures on Access Control

A property management company that had a workforce reduction was having trouble logging into DNA Fusion because one of the operators was no longer with the company. Without a password that was required, this existing Open Options customer was in dire need to solve the problem. Their main contact at their dealer, unfortunately, had also […]

A Smarter Way to Transition State Government from Proprietary to Open

State government officials discovered that having a proprietary access control system for their state government has limitations, inefficiencies and lingering drawbacks, surely holding them back. They saw that moving to an open approach for access control was the future. After an evaluation, this state government selected Open Options’ DNA Fusion as the access control platform […]