A customer in the petrochemical industry was expanding globally and had a need for local support at their new sites in Scotland, Holland and Norway. At first, the customer was reluctant to ask Open Options to help identify local resources because they were unsure of the company’s international contacts, but when they did inquire, they were pleasantly […]
An integrator was seeking assistance with the conversion of an existing access control system, consisting of 12 different locations, 19 controllers, 170 doors and over 800 personnel records. The Professional Services team from Open Options was tasked with assisting in gathering as much data as possible to build the system in-house before going on-site to install DNA Fusion and test the system. But they […]
Chuck O'Leary had the opportunity to present during IPVM's online show Thursday, July 23, 2020. You can view it on IPVM's website here: Open Options
One of Open Options’ customers called in the midst of installing a demo for an end-user because they were having issues with getting the license to install correctly at the site. After working with the client for a few minutes online, it was determined that the license file was corrupt on the server they were trying to install it on. For this pre-sales situation, a top engineer from the Professional Services department of Open Options went immediately to work on the problem, as the clock was ticking on this on-site demo.
But when the Covid pandemic start, training sessions went to one-on-one sessions (hello, WebEx), the sharing of challenges, learnings, and insights have not been so easy to come by but the Open Options trainers provided some scenarios to get the students strategizing. With that, we thought we’d share with you a few things both dealers and end-users have been dealing with and learning in recent weeks.
The managers of a residential facility for people who are 55 years of age and up were concerned about the older population at risk to contract COVID-19, so they came up with a creative idea to use the access control system
city government customer was having problems while trying to utilize custom fields for personnel entries and badge printing. This information was important to have associated in DNA Fusion and included on their printed badges. The Technical Support team at Open Options wasted no time developing the hot fixes – and going above and beyond.
A property management company that had a workforce reduction was having trouble logging into DNA Fusion because one of the operators was no longer with the company. Without a password that was required, this existing Open Options customer was in dire need to solve the problem. Their main contact at their dealer, unfortunately, had also […]
The Open Options Professional Services was tasked with assisting in gathering as much data as possible to build the system in-house before going on site to install DNA Fusion and test the system. But then this happened…
