Because of the coronavirus pandemic threatening to spread among their patient population, a healthcare institution realized that they urgently needed to monitor and limit visitors.
About Lauren York
This author has yet to write their bio.Meanwhile lets just say that we are proud Lauren York contributed a whooping 77 entries.
Entries by Lauren York
As stay-at-home orders and social distancing practices have become predominant across the United States and around the world in recent weeks, the Training team wants you to know that your learning can continue remotely, helping you make the most of your time.
Steve Wagner sits down to discuss dynamic changes coming for traditional EAC Industry
Open Options' General Manager, Chuck O'Leary, releases official statement on the current situation. View the official statement below.
We’ve recently recognized several dealer partners across multiple regions for their outstanding commitment and partnership to Open Options in 2019. We would like to take this opportunity to thank these dealer partners for their support and congratulate them on their well-deserved accolades. We look forward to continuing to work with them, and all of our […]
The Open Options training team divided their resources this past month in order to connect with dealers and system users across the country.
A customer felt as if his access control system had been knocked down when he was unable to rely on the graphics maps configured inside DNA Fusion to accurately report alarms at a school. Because tech support could not see the issue as it happened in real time, the Professional Services team at Open Options stepped into the ring to get the issue resolved before it was too late.
A student momentarily spaced out and lost his badge, which he used to access school buildings. Then an unauthorized person found it, copied it and used it to try to access the school grounds. The end-user customer was not aware that the credential, which the school was issuing to students and faculty, was using legacy technology and is vulnerable to be easily copied.
An end-user customer was having connection issues with their Mercury MR51e controllers and the connection between the controllers and Juniper hardware. They were unable to get stable connectivity for their access control system to stay operational. This is where Open Options Tech Support, having a broader view of the multi-faceted system, launched on its mission to solve the issues for the customer.
An integrator received an anxious phone call from an end-user customer who needed a “custom report” to be developed before an upcoming security audit. He required the custom report that would automatically deactivate cards not used after 45 days. The deadline to deliver this “custom” solution was extremely tight.
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- A Tale of Two Integration Setups: Fixing an Idemia Integration IssueOctober 30, 2020 - 3:44 pm
- New Training Certification Program Helps Canadian Dealers “Cross the Border” VirtuallyOctober 29, 2020 - 2:51 pm
- Upgrade to Superior Access Control Gets a Boost from Professional ServicesOctober 26, 2020 - 3:04 pm