A customer felt as if his access control system had been knocked down when he was unable to rely on the graphics maps configured inside DNA Fusion to accurately report alarms at a school. Because tech support could not see the issue as it happened in real time, the Professional Services team at Open Options stepped into the ring to get the issue resolved before it was too late.
About Lauren York
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Entries by Lauren York
A student momentarily spaced out and lost his badge, which he used to access school buildings. Then an unauthorized person found it, copied it and used it to try to access the school grounds. The end-user customer was not aware that the credential, which the school was issuing to students and faculty, was using legacy technology and is vulnerable to be easily copied.
An end-user customer was having connection issues with their Mercury MR51e controllers and the connection between the controllers and Juniper hardware. They were unable to get stable connectivity for their access control system to stay operational. This is where Open Options Tech Support, having a broader view of the multi-faceted system, launched on its mission to solve the issues for the customer.
An integrator received an anxious phone call from an end-user customer who needed a “custom report” to be developed before an upcoming security audit. He required the custom report that would automatically deactivate cards not used after 45 days. The deadline to deliver this “custom” solution was extremely tight.
To kick off the new year, the Training department of Open Options was in a New York state of mind when they headed to the city that never sleeps to provide training on DNA Fusion for a customer who was considering Open Options’ market-leading access control solution to over 350 locations across the state of New York.
*Update* you can view our fix here on our knowledge base. You must be logged in to the webiste in order to open technical bulletin. Dont have a login? Register here. ORIGINAL MESSAGE: To All Open Options Partners, The Mercury product notice presented to the market last week requires an update. We continue to test the […]
Earlier this week, Open Options employees gathered for the company’s national sales meeting, an annual event where the team reviews the successes of the previous year, sets goals for the upcoming year and celebrates with well-deserved honors and accolades. At this year’s meeting, our sales force met with each of the Open Options department managers, […]
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