Connecting to Customers in 2020 from Professional Services
With the end of one decade and the beginning of a new, the Open Options Professional Service team is truly motivated by the new opportunities that await us in 2020 and beyond.
Entries by Lauren York
How Tech Support will connect with Customers in 2020
With a successful 2019 under our belt, the Technical Support Department is pleased to begin the year by expanding the team and add another support line to assist our customers better!
Expanding our Connections in 2020 from the OO Training Team
As the Open Options Training Department closes the calendar on a busy 2019, we already have an exciting 2020 scheduled for you this year. Our team will be connecting with our customers in more cities around the nation: with new regional classes being conducted from coast to coast with sessions in Tulsa, Boise, Seattle, Denver, Orlando, Southern California, and Philadelphia, to just name a few.
How Sales will connect with Customers in 2020
In 2019, Open Options introduced an enhanced Advantage Dealer Program, including a new Advantage Platinum Status, to recognize and reward dealers for demonstrating outstanding partnership and performance. We are proud to announce that 6 of our dealer partners have attained Advantage Platinum Status for 2020: - 3Sixty Integrated – San Antonio, TX - Signature Systems […]
The 2019 Year End Letter from President, Steve Wagner
As we near the close of this year, I would like to begin by telling you how much we at Open Options appreciate your ongoing support and your business. All of us recognize that our success is unquestionably due to our ongoing relationship with our partners, and it has been that way for 20 + years.
Setting the Bar High with Access Control
Kemper Development Company (KDC) is a fourth-generation, family-owned real estate development company.
Driving the Conversion to DNA Fusion with Professional Services
A customer in the commercial real estate industry wanted to transition to the DNA Fusion software platform, while still using Mercury panels for its access control. Because Open Options had developed a “conversion module” to transition from one manufacturer’s system to DNA Fusion, the customer engaged with the Professional Services team at Open Options to […]
Banking on Connect Care for an Upgrade Worth Checking
A large bank in the South was ready to upgrade to the latest version of DNA Fusion (Version 7) for all the new features and functionality. Because this end-user is part of the Connect Care program, the bank had direct access to Open Options, along with the dealer. And they are sure glad they did. […]
Santa Claus Couldn’t Have Provided Better Sales Support of the Customer
Twas’ the night before integration… a third-party product needed to be integrated into a high-profile customer’s access control environment. However, difficulties hung in the air, like stockings full of coal over a fireplace. An Open Options sales manager went above and beyond to deliver a fix – and without the need of a proverbial red-nosed […]
2020 Training At A Glance
Open Options training department has been busy connecting with customers this past year. We were thrilled to have over 250 class attendees in 2019 and were excited to spread the Open Options knowledge base.
