A large end-user customer with a household brand name had been having employees take a DIY approach to access control. It was a flop. Each department was making DNA Fusion function differently because of a lack of understanding, causing pain for colleagues in other departments at other locations. Training from Open Options was the answer to doing it themselves.
About Lauren York
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Entries by Lauren York
How Is Technology Reshaping the Security Discussion for K-12 Schools?
An integrator had a dilemma. As the increasing end-user demand for Open Options’ DNA Fusion platform created more and more growth opportunities for their business, they realized that they didn’t have enough of their personnel trained to help end-users from start to finish across hardware and software components. Open Options’ Training department came to the rescue.
One of the 40 largest school districts in the United States has a five-year plan for expanding its use of access control technologies to accommodate growth and change, but it also had an existing, proprietary access control system that was complex, limiting and change-resistant.
Creating 3,000+ student and faculty IDs at a school is always a challenge. But when the ID printers are using older technology, there are several things that must be done to keep them operational.
Just days before classes began at a private school, the thumb print scans via BioConnect software were not delivering the correct data from the reader, forcing them to leave all doors unlocked to allow access to the school.
The customer called into Tech Support to find out how to migrate their DNA Server to Windows 10. It was a seemingly easy request with standard steps to follow. However, it was soon discovered the customer was using an older, unsupported operating system, Windows XP, and did not have a backup of their database.
Open Options’ commitment to support the security industry as a whole drove the efforts to help power the Security Lab that was recently opened at the Dayton, Ohio Joint Apprentice Training Center (JATC).
Training comes in many different flavors, sizes and locations, including online.
Allegion/Isonas introduced Open Options to a prospective customer in Louisiana that decided to deploy approximately 5,000 Isonas devices to secure over 150 schools.
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