Connect Care App
Connect Care App is the Access Control Industry’s First Mobile App to Digitize Shared Customer Support; connecting the manufacturer-integrator-customer for a seamless experience.
The Connect Care App puts a number of valuable tools directly into field technicians’ hands with ease of access. No Matter where you are, the app provides you direct access to a myriad of information right at your fingertips
The Connect Care program reaches across four areas – technical, support, platform support, professional service, and training – all working together to equip customers with what they need when they need it most.
It’s the easiest way for customers to directly access a team of experts for a quick resolution of challenges or issues – with a qualified, experienced professional at the other end of the line. Designed specifically for system users of DNA Fusion, the app provides proven technical proficiency, education, documentation, personalized support services, media, and live chat with Open Options just a swipe away on a smart device. This app is available at no cost for dealers, consultants, and end-user customers to download and use on a daily basis.
Connect Care represents the next level in customer care, setting a new example for cooperation and collaboration across dealers, consultants, and end-user customers with Open Options. We’ve invested heavily in our Connect Care program overall, and now we’re making it digital for a better customer experience. We strive to make it easier for customers and partners to gain access to information and support when they need it, no matter where they are.
