#11825
Curtis Ness
Participant

Just followed up again with Stacy and our Reseller today. Still no response from either one…

If anyone knows an escalation path for these sorts of issues, I am all ears. The sales pitches were great and the system works very well, but the support for end-user System Admins is severely lacking. This is not even a major question. It’s a FEATURE question to know if what I am trying to do is even possible so I can stop beating a dead horse. I shouldn’t need technical support authorization to answer if a feature exists in a product. This is extremely frustrating.