Just followed up again with Stacy and our Reseller today. Still no response from either one…
If anyone knows an escalation path for these sorts of issues, I am all ears. The sales pitches were great and the system works very well, but the support for end-user System Admins is severely lacking. This is not even a major question. It’s a FEATURE question to know if what I am trying to do is even possible so I can stop beating a dead horse. I shouldn’t need technical support authorization to answer if a feature exists in a product. This is extremely frustrating.
