if it is not showing up on your menu I would like to walk you through resetting that menu.

Right click on the tool bars and select customize
select the menu tab
in the box on the right (Context Menu), select the personnel Employee Menu in the drop down
then click the rest button.
now try to right click on a cardholder and see if that menu option is there, if your still experiencing issues after these steps I would advise you to call into tech support for further support.