How Tech Support will connect with Customers in 2020
With a successful 2019 under our belt, the Technical Support Department is pleased to begin the year by expanding the team and add another support line to assist our customers better!
Last year, we had an increase of calls, and while we did our best to ensure each customer received the highest level of support they needed, there was an occasional voicemail for a return call.
With a 100% retention in 2019 and our continued inhouse training with our integration partners, our team is in the position to manage the ever-changing technological issues while handling all calls to improve the overall customer experience.
Happy New Year from the Tech Support team! We look forward to working with you in 2020!