Valcam software will not run on Windows 8.1

Issue: The ValCam software will not run on a Windows 8.1 workstation.

Applies to: ValCam 9000-628 Running on Windows 8.1 Professional

Summary: In order for the Valcam 9000-628 to function properly on Windows 8.1 Professional machine, you must update to the latest Valcam driver or adjust the ValCam properties to run in Compatibility Mode.

To resolve this issue do one of the following:

  1. Download and install latest drivers from Video Associate Labs from
  2. Perform the following work-around:
    1. Right-click on the Setup_VALCam_Portrait_64_3-006.exe
    2. Select Properties from the menu
    3. Select the Compatibility tab on the top menu
    4. Check the Run this program in compatibility mode for box
    5. Select Windows 7 from the drop down menu
    6. Click the Ok button to save the changes
    7. Right-click on the Setup_VALCam_Portrait_64_3-006.exe
    8. Select the Run As Administrator option
    9. Follow the prompts to finish the installation