Applies To: OSDP reader and NSC-200 subcontrollers
Issue: One or more OSDP readers fail to come online while connected to an NSC-200 subcontroller.
Download Technical Bulletin* (PDF):
*Must be logged in to the website in order to open the technical bulletin. Don't have a login? Register here.
Applies To: ASSA Abloy DSR
Topic: This technical bulletin explains the process of uninstalling the DSR and regedit uninstalling of the DSR. The process outlined in the Technical Bulletin is the recommended method from ASSA Abloy to uninstall the DSR correctly.
Download Technical Bulletin* (PDF):
*Must be logged in to the website in order to open the technical bulletin. Don't have a login? Register here.
Applies To: Upgrades of DNA Fusion version 7.7.0.102 or later.
Topic: Installing or upgrading to DNA Fusion version 7.7.0.102 and later will prompt the Empty Passwords Utility.
Summary: The Empty Password Utility dialog will appear during new installations and upon upgrading from a version of DNA Fusion. This will require the installer to set passwords for the DNA Admin along with any other operators in DNA Fusion. The Empty Password Utility for new installs of DNA Fusion contains “Admin” as the default User Name and will require a password before advancing to the login dialog. Passwords need to be set before completing the installation process. Systems that are upgrading to version 7.7.0.102 or later are required to set passwords for all operators unless NT Authentication is been enabled in DNA Fusion.
Download Technical Bulletin* (PDF):
*Must be logged in to the website in order to open the technical bulletin. Don't have a login? Register here.
Applies To: The Bosch B426 and the Bosch D7412GV4 panels
Issues: Connection issues occur when configuring a Bosch B426 device to allow communication with the Bosch D7412GV4 panel.
Summary: When configuring the B426 Ethernet Communicator with TLS encryption enabled on the Bosch B426 panel, a connection error occurs. This can be resolved by going disabling the Web and Automation Security option in the panel settings. If the Web and Automation Security option is enabled, failure to establish a TLS session will cause a communication error. The B426 panel will need to be reset after disabling the security option.
Download Technical Bulletin* (PDF):
*Must be logged in to the website in order to open the technical bulletin. Don't have a login? Register here.
Applies To: Mantraps in DNA Fusion
Topic: Creating a Mantrap with multiple doors by using simple triggers and macros.
Summary: A Mantrap is an access control system that consists of a small space and two (2) or more interlocking doors. One (1) set of the doors must close before the other doors can be opened, so that an individual is briefly “trapped” in a vestibule before clearing the second door. In the past Open Options had used a PLC to accomplish this due to the complexity of the triggers and macros required in DNA Fusion. We now have a way to create the mantrap with two (2) or more doors using mercury hardware, and a few simple triggers and macros in DNA Fusion. Requires DNA Fusion version 7.7.0.86.
Download Technical Bulletin* (PDF):
*Must be logged-in to website in order to open technical bulletin. Don't have a login? Register here.
Topic: Configuring DNA Fusion to send HTTP commands to conform with the CAP (Common Alerting Protocol) Standard.
Summary: The technical bulletin details the process of setting up a host based macro in DNA Fusion to send a HTTP command to AppArmor with the Common Alerting Protocol (CAP) standard. The CAP is a format that allows the exchanging of alerts and public warnings over various networks and systems.
Download Technical Bulletin* (PDF):
*Must be logged-in to website in order to open technical bulletin. Don't have a login? Register here.
Applies To: MorphoManager
Topic: MorphoManager will no longer manage user data after upgrading to version 14.2.1.2.
Resolution: Update DNA Fusion to Version 7.7.0.67 and contact Open Options Support to assist in data migration. Migrating user data to Open Options will prevent any issues with missing credential data.
Download Technical Bulletin* (PDF):
*Must be logged-in to website in order to open technical bulletin. Don't have a login? Register here.
Topic: Series 3 controllers will not handle time calculations for Leap Year
Applies To: The Series 3 (LP) controllers (DController, SSP-D2, SSP-EP)
Summary: After February 29th, 2020, Series 3 controllers will misreport the time and day. This will effect the DNA Fusion system since the dates report incorrectly. Series 3 controllers deployed in “Legacy” mode will not be impacted. Additionally, Series 2 (EP) controllers, bridge products, and legacy controllers are not effected by the issue.
Download Technical Bulletin* (PDF):
*Must be logged-in to website in order to open technical bulletin. Don't have a login? Register here.
Topic: The new Videology badging camera
Applies To: DNA Fusion and the Videology Camera
Summary: This technical bulletin contains information regarding the 24C708AF Videology badging camera. This bulletin also includes instruction for installing the Videology software and camera setup for DNA Fusion.
Download Technical Bulletin (PDF):
Applies To: The Series 3 RSC-2, SSP-D2 (LP), and SSP-LX.
Issue: When replacing or upgrading an applicable board, the position of the Reader Power Select jumper may cause the reader to lose power.
Resolution: Verify that the position of the Reader Power Select jumper is in the correct position. The Reader Power Select jumper is set depending on the voltage (Vdc) requirements of the reader. This technical bulletin will explain how moving the Reader Power Select jumper enables how much power the reader receives.
Download Technical Bulletin (PDF):
TB 19.14 - Reader Power Select Setting (321 KB)
