Open Options Launches its Connect Care App: the Access Control Industry’s First Mobile App to Digitize Shared Customer Support
Addison, TX – June 23, 2020 – Open Options, a leading provider of innovative access control solutions, today announced the Connect Care App, the access control industry’s first mobile app to deliver the most connected experience in the security market, providing customers with best-in-class technical capabilities and personalized services − all in their pocket. The new app establishes a first-of-its-kind digital version of a shared customer support model. It addresses the evolving needs of mobile-first, on-the-go security professionals for direct, always-on access to comprehensive resources and rapid assistance.
An early access user of the Connect Care App affirmed the practicality and value of it. “The Connect Care App puts a number of valuable tools directly in our technicians’ hands with ease of access,’ said Michael Murphy, Sales Manager for Integrated Fire & Security Solutions (IFSS). “If the technician can’t find a solution within the app, they can immediately connect or chat with Open Options technical support directly through the app.”
The new Connect Care App is an extension to Open Options’ existing Connect Care support, which is widely used and known within the industry as the “white glove service” of customer support. The Connect Care program reaches across four areas – technical, support, platform support, professional services and training – all working together to equip customers with what they need when they need it.
The app offers another way for customers to directly access a team of experts for a quick resolution of challenges or issues – with a qualified, experienced professional at the other end of the line. Designed specifically for system users of DNA Fusion, the app provides proven technical proficiency, education, documentation, personalized support services, media and live chat with Open Options just a swipe away on a smart device. This app is available at no cost for dealers, consultants and end-user customers to download and use on a daily basis.
Chuck O’Leary, President of Open Options, said, “Connect Care represents the next level in customer care, setting a new example for cooperation and collaboration across dealers, consultants and end-user customers with Open Options. We’ve invested heavily in our Connect Care program overall, and now we’re making it digital for a better customer experience. We strive to make it easier for customers and partners to gain access to information and support when they need it, no matter where they are.”
The Connect Care App is now available on the Google Play and Apple App stores. For more information about this connected experience with Open Options, go to: https://www.ooaccess.com/connect-care-app
About Open Options
Since its founding in 1997, Open Options has been a pioneer in the open platform community, focused on helping customers improve security by building trust through the most connected experience. Today, the company continues to be a leading provider of innovative access control solutions with the most experienced, highly qualified service and support teams in the industry, providing access that connects. Open Options’ flagship access control platform, DNA Fusion, seamlessly connects with leading security technologies — including video, biometrics, wireless locks, and more — to provide customers with a best-in-class security solution. Our customer-first, open business culture and dedication to customer care through the Connect Care experience are what set us apart; when you do business with Open Options, you’re doing business with real people who care about your experience. To learn more about Open Options and our solutions, visit www.ooaccess.com.