If you have ever wondered when is a good time to call the Professional Services team at Open Options, consider the scenario one customer had: Conversion from a Vanderbilt Control System to DNA Fusion. Change out controllers to talk to the existing system’s sub-controllers. No experience with Vanderbilt hardware or Mercury hardware. Only scattered reports to work from, rather than a full copy of the database. Deadline to complete the conversion was in one week. It was time to call Open Options Professional Services for onsite help.
“We needed to convert the existing system database into a DNA Fusion database, but all we had to work from were scattered reports from the old access control software,” said John Hubbard, National Sales Engineer, Open Options. “Our Professional Services team was able to take the information from the reports and build a workable DNA Fusion database that we were able to use to make converting the hardware much faster and easier.”
Once the database was done, the Professional Services representative had to go to the customer’s site and help convert the hardware over to use in DNA Fusion. He worked with the dealer onsite through changing the controllers and bringing them online in DNA Fusion. Together, the dealer and the Open Options Professional Services specialist converted the hardware for several buildings.
After getting all the doors online and working in DNA Fusion within the week, Open Options still had to work with the dealer and the end-user over the next few weeks to tweak all the lockdowns, access levels, buttons to open doors, and any other tweaks to the software the organization required so they could get back to business as usual.
“Because of our onsite support, the customer was able to overcome several hardware-related issues in much less time that if they had to work with someone over the phone,” added Hubbard. “The dealer let me know that if Open Options had not been there during the cutover, they would not have met the deadline to get the hardware and software online and working within the one week timeframe they had. At the end of the day, Professional Services was there in the thick of things.”