Quick Turnaround with Open Options Professional Services
An integrator asked the Professional Services team at Open Options to assist on a project with a quick turnaround time.
The project was to commission and program four PIM400-1500s and 24 AD400 wireless locks within DNA Fusion. Accustomed to accelerating service delivery, Professional Services was able to do the essential tasks in rapid succession.
Day One consisted of bringing the 4 PIM’s online and documenting their IP, MAC Address, location, and login information for the end-user.
Day Two was spent troubleshooting the doors that either was not linking to the PIM or wanting to communicate with DNA Fusion.
In summary the professional services team:
- Professional Services personnel uncovered that the end-user was using an existing version of DNA Fusion that needed configuration changes and updating. This was necessary in order for the server to be accessed from the site where the new devices were being installed.
- They had to change the IP address of the server as well as the existing PIM. Once the version of DNA Fusion was updated, a whole suite of new features was provided to the end-user.
- They equipped the end-user with practical information about the upgrade and answered questions to help the end-user be able to fully understand what had been resolved and what had been unlocked in the capabilities of DNA Fusion, adding value.
During the training, the new features were demonstrated, including the Info Ready reports.
“There were other items that were shown just in case it wasn't used like the drag and drop ability to filter the Event grid to a controller, a door and even a specific person,” said Michael Digby, Professional Services representative at Open Options.
“We informed the end-user that OpenDX would be a good item to investigate as it would assist with adding as much information into DNA Fusion automatically without having to enter it manually, along with the knowledge of cards being disabled when their Active Directory account is disabled,” added Digby. “Once the training was wrapped up, the final doors were tested and operating as expected. A quick check of all the doors was done, and a write-up was provided to the end-user.”Michael Digby, Professional Services Representative at Open Options.
Case closed. This quick turnaround built trust with both the end-user and the integrator.