Webinars and Resources
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Raising the topic of service agreements can be challenging and awkward for salespeople. In this session, we teach two methods of sparking conversation about service agreements – one for current customers and one for new prospective customers. We’ll then share specific ideas to educating your customers and prospects on service agreements.
To influence a “break-fix” account to change their model to a contracted service agreement can be an uphill battle. We’ve found that the fastest way to influence change for any customer is for them to understand that they have a problem. In this session, we discuss the problems that are solved by most service agreements and the best methods for finding those problems.
Probing questions are helpful to any selling process, but they’re necessary when selling service agreements. In this session, we’ll share specific questions to ask, best practices of asking questions, and we’ll teach a technique called Super Questions.