Automatic upgrades to major and minor releases for your licensed version of DNA Fusion. Open Options is committed to one major upgrade release, two enhancement and/or feature releases and any number of fixes every 12 months
Software Maintenance and Support Agreements
The DNA Fusion Software Maintenance and Support Agreement (SWM) offers the most economical way to receive the latest versions of DNA Fusion software. Dealers may download regular service releases and upgrades at no charge to apply at customer sites with a Software Maintenance Agreement in place. SWM's are available for both U.S. and International customers.
When you purchase a SWM, you receive the following benefits:
Our Support Guarantee
A customer's phone call, FAX, or e-mail will find a qualified and experienced product technician at the other end of the line. Many telephone questions can be answered immediately, and 90% of all inquiries are satisfied completely within 24 hours of the first contact. Regardless of the issue, a customer can expect a personal acknowledgment within 2 normal business hours and frequent progress reports thereafter.
Every new Open Options DNA Fusion system includes 90 days of software warranty. Register DNA Fusion within the 90 days and Open Options will extend these valuable services for the first year of ownership, all at no additional cost.
Free Upgrades and Support
Notices of service releases and upgrades of all product releases are automatically sent to you throughout the length of the Software Maintenance and Support Agreement. This means that you are always running the latest release of our software without the need to renegotiate the cost of the product or request the new release.
You avoid delays and needless paperwork and can easily budget for the current and future releases of our products.
As a maintenance customer, you will be eligible for pre-release editions of software products for an insider’s look into upcoming features and enhancements. You also get a head start on the newest release of the product.
Discounts on Consulting, Training, and Implementation Services
Open Options offers many consulting, training, and implementation services to assist with your access control system growth implementation. As a maintenance customer, discounts for fee-based services are offered. For more information about the types of services offered and associated fees, please contact your local Open Options Territory Sales Manager (TSM).
Automatic Renewal/Multi-Year Agreements
You can renew the Software Maintenance and Support Agreement each year for substantially less that the cost of individual upgrades. Customers can purchase a multi-year agreement for an additional discount if paid for in advance. SWM pricing can be adjusted at the end of each year within a multi-year agreement in the event of system changes.
Access to secure web portal
System users with current software maintenance agreements are able to access valuable resources and informational content on the secure web portal such as training videos, manuals and downloads.