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A Tale of Two Integration Setups: Fixing an Idemia Integration Issue

During their setting up the Idemia integration, a customer was having issues enabling full functionality for secure access control. The dealer was not able to resolve it, so they called into Tech Support at Open Options. Living up to its reputation for fast and skillful support of DNA Fusion users, Tech Support figured out the root cause immediately.

“After reviewing the issue and logs, our Technical Support Supervisor, Zack Davis, determined that they were attempting to utilize part of the old integration setup and part of the new integration set up,” said Nicholas Robran, Vice President of Customer Support at Open Options. “This was the root of the issue causing the integration to not work correctly.”

With the experience that Open Options Tech Support has come to be known for, Zack had already stepped through both methods and knew the best way to solve the issue was to get them on the newer streamlined method of a direct connection with the Idemia system.  He upgraded DNA Fusion to the latest 7.8 version and then completed the new setup. 

He ensured that this was a new integration, as there would have been extra steps if they had migrated from the old integration method to the new. Once complete, Zack stepped through the process with them but immediately found two issues that still need to get resolved. As usual, Tech Support would continue helping until all issues are resolved.

Due to the streamlined communication between the Support Team and the Development Team within Open Options, the technical support supervisor involved the Development Team right away. As a result, they were able to solve those two small issues quickly. 

“Once the issues were all resolved, Zack once again walked through the process to ensure they were all set up and good to go,” added Robran, reflecting the commitment at Open Options to customer satisfaction. “He then did a follow-up call a couple of days later to check in on the customer and found that they were very happy, and the integration was functioning 100 percent to their satisfaction.”

Nicholas Robran, Vice President of Customer Support at Open Options

Top 8 DNA Fusion Features for Version 7.8

DNA Fusion 7.8 brings many exciting improvements. Today we will highlight the most notable additions. To view all 72 improvements and new features view the change log here.

  1. LifeSafety Power Integration
    • In the above video, you can get a glimpse of a user utilizing the LifeSafety Power integration. With the new integration DNA Fusion system users now have the ability to control up to 40 inputs and 20 outputs directly from within DNA Fusion instantly or timed. Prior to the integration, users had to log in to the NL4 board’s web interface to get diagnostic information. Anyone who logged in could indirectly change the programming of the NL4 without other user's knowledge. Now In DNA Fusion users can access the NL4 via the hardware tree based on operator permissions. Additionally, the integration surfaces diagnostic functionality including fire alarm, ac failure, test battery, etc. Lastly the ability to power cycle controllers/sub-controllers to prevent requiring a technician to be on-site immediately, if wired accordingly.
  2. Dormakaba Wi-Q lock integration via mercury
    • 7.8 includes integration to Dormakaba Wi-Q locks, it also important to note you can now purchase Dormakaba locks and the BEST WI-Q Gateway from Open Options as well.  Introducing the Wi-Q locks have built-in Wi-Fi access point so you get better range than BLE which allows for more flexibility in the system design. This integration is not using any existing Wi-Fi infrastructure of the facility therefore not causing any extra strain to the network. Offers a cost-effective solution to expand electronic access control to additional portals Higher density of doors per gateway than other integrations
  3. ACT ID- mobile credentials
    • ACT ID mobile credential can be issued from the enrollment button. The credential number automatically syncs the credential number with DNA Fusion when the app is installed on the device. The mobile credential will allow authorized personnel to unlock doors equipped with compatible WaveLynx readers. This is a no-cost mobile credential. No operator interaction required to update the mobile credential if the personnel replaces their phone and keeps their original phone number. No longer have to worry about replacing lost physical credentials. 
    • Learn More
  4. Hanwha Wave Integration
  5. Salient Restful integration
    • Moved to Salient restful integration to future proof DNA Fusion integration.
  6. Upgraded Exacq video integration
    • Updates to Exacq new software (future proof).
  7. Expanded Allegion Engage Integration
    • With the expansion of the Allegion Engage integration user are now able to program up to 1023 gateways within DNA Fusion. Want to know where we got the idea to expand the integration? Read the full customer story here.
  8. Changed the default Visual Theme to Visual Studio Dark
    • The new default look of DNA Fusion on a fresh install.

Professional Services in the Thick of a Conversion to DNA Fusion

If you have ever wondered when is a good time to call the Professional Services team at Open Options, consider the scenario one customer had: Conversion from a Vanderbilt Control System to DNA Fusion. Change out controllers to talk to the existing system’s sub-controllers. No experience with Vanderbilt hardware or Mercury hardware. Only scattered reports to work from, rather than a full copy of the database. Deadline to complete the conversion was in one week. It was time to call Open Options Professional Services for onsite help.

“We needed to convert the existing system database into a DNA Fusion database, but all we had to work from were scattered reports from the old access control software,” said John Hubbard, National Sales Engineer, Open Options. “Our Professional Services team was able to take the information from the reports and build a workable DNA Fusion database that we were able to use to make converting the hardware much faster and easier.” 

Once the database was done, the Professional Services representative had to go to the customer’s site and help convert the hardware over to use in DNA Fusion. He worked with the dealer onsite through changing the controllers and bringing them online in DNA Fusion. Together, the dealer and the Open Options Professional Services specialist converted the hardware for several buildings.

After getting all the doors online and working in DNA Fusion within the week, Open Options still had to work with the dealer and the end-user over the next few weeks to tweak all the lockdowns, access levels, buttons to open doors, and any other tweaks to the software the organization required so they could get back to business as usual.

“Because of our onsite support, the customer was able to overcome several hardware-related issues in much less time that if they had to work with someone over the phone,” added Hubbard. “The dealer let me know that if Open Options had not been there during the cutover, they would not have met the deadline to get the hardware and software online and working within the one week timeframe they had. At the end of the day, Professional Services was there in the thick of things.”