The 2019 Year End Letter from President, Steve Wagner

As we near the close of this year, I would like to begin by telling you how much we at Open Options appreciate your ongoing support and your business. All of us recognize that our success is unquestionably due to our ongoing relationship with our partners, and it has been that way for 20 + years.

Our first full year of operations under the ACRE umbrella is marked with significant change, transition, and growth. With your help, we achieved 11 consecutive months of record sales. We focused our business on providing a superior level of care and sensitivity to customers, for which we are historically known for in the industry.  We launched this new approach mid-year by introducing, Connect Care. This collection of services represents a deeper level of customer care by way of the four key pillars we are very committed to delivering: Platform Support, Technical Support, Professional Services, and Educational Training.  The combination of these elements empowers our customers with what they need when they need it most.

To continue this theme and enhance our training, we launched a new Training portal, a  Learning Management System (LMS), “ConnectEd,” for integrators, installers, and system users to more easily obtain certification in DNA Fusion.  

In addition to the portal, we expanded our self-help video library to include Tech Tips, plus training classes around the country to bring convenience to our customers. Educational excellence will be our continued focus in the next decade.

Over the year, we continued to solidify our reputation as thought leaders to our customers as we expanded our media coverage contributing to articles, webinars, and case studies.  We focused on problem-solving and the ideal that the best in client care is care provided by both of us, making complete customer satisfaction and shared experience a priority.

On the product side, we all benefited from a tighter and more seamless integration of DNA fusion software and 3rd party technologies with our continued development on our open platform. 

We started the year completing our technology partnership with Schindler, one of the world’s leading providers of elevators, escalators, and moving walks. The integration allows users yet another option with their access and elevator control solution. We continued our technology enhancements with Allegion, Pelco, Isonas, and a host of others.

On the sales side of the house, we launched our new dealer incentive program, which provides another level of recognition and benefits to reward our loyal partners who continuously exceed expectations. We are happy to report the list of Advantage Platinum Dealers is ever-growing.

As we look ahead to a new decade, we will unveil our future look in Q1 with the release of Flex Version II thin client. This unveiling will take place at ISC West and will be our initial launch of new things to come. Look for more information in future 2020 Connection newsletters. We are dedicated to supporting your business, we will steadfastly continue our role in educating the market on the value of open platforms for 3rd party integration, for maintaining up-to-date software, and the importance of continuous education.

As we close out 2019, we look forward to a fantastic new year of partnership and growth.  Thank you again for your partnership, we wish you all a very joyous holiday season and a happy, healthy, and rewarding 2020.


Steve Wagner

President of Open Options