Connect Care creates the most connected experience in the security market, going above and beyond to connect customers with best-in-class technical capabilities, personalized services, and the most advanced open platform access control solution on the market today. Our commitment to Connect Care provides customers with a unique, 360 -degree experience that continually advances them forward.
Last year, we had the pleasure of introducing a digital version of Connect Care to our customers. The Connect Care App is a direct connection for customers seeking information about Open Options’ products and solutions for use while working in the field daily. The app also provides the user with immediate access to documentation, education, support, media, and live chat with Open Options.
Connect Care In the Palm of Your Hand
The Connect Care App puts several valuable tools directly into field technicians’ hands with ease of access. No matter where you are, the app provides you direct access to various information right at your fingertips. This app is the access control industry’s first mobile app to digitize shared customer support, connecting the manufacturer-integrator-customer all together for a unified, seamless experience.
The Connect Care program reaches across four areas: technical support, platform support, professional service, and training, all working together to equip customers with what they need when they need it most. It’s the easiest way for customers to directly access a team of experts for a quick resolution of challenges or issues, with a qualified, experienced professional at the other end of the line. Explicitly designed for system users of DNA Fusion, the app provides proven technical proficiency, education, documentation, personalized support services, media, and live chat.
With the Connect Care App, Open Options is just a swipe away on a smart device. This app is available at no cost for dealers, consultants, and end-user customers to download and use daily. As a company, we’ve invested heavily in our Connect Care program overall; and by making it digitally accessible, we believe it creates an even better customer experience. We strive to make it easier for customers and partners to gain access to information and support when they need it, no matter where they are.
The Connect Care App is available on Google Play and Apple Store.