A company was eager to replace its legacy access control system with DNA Fusion, a far superior access control system. Since the conversion only involved nine doors, everyone expected it to be a quick conversion and to go smoothly. But when you’re dealing with an inferior access control system, unexpected problems can arise. The Professional Services team at Open Options was brought in early to handle the unexpected.
The first thing that the Open Options Professional Services representative did was collect all the data to convert the system. Then he tried to bring the new system online, but found out that the conversion would not go as smoothly as planned. Eight out of the nine doors did not convert.
“The issue stemmed from the fact that there were three wireless transmitters in the mix,” said Michael Digby, Professional Services representative at Open Options. “Those had to be correctly identified as to which door they were linked with. I had to dive into the customer’s original database and I discovered all the required information for the doors. I also verified that the remaining items converted correctly.”
He sent the converted database to the integrator to complete the conversion. However, the integrator hit an issue on restore with all but one door working when he brought it online. Michael assisted in tracking down the issue. It turned out that the door was previously not operational.
Finally, the integrator was able to successfully get the site online with DNA Fusion.
“The integrator and the customer didn’t have to worry any longer about inferior access control software,” added Digby. “After the conversion, DNA Fusion was fully operational, and everyone was happy.”
Just when a customer thinks they don’t need Professional Services, an issue comes up. Open Options’ Professional Services stay ahead of the issues. Because they were involved from the beginning, the customer averted a mini-crisis.